You need to know, Four Seasons offices are owned and operated privately, so if you think that legitimatizes them, you have a false sense of security. Contract date: June 23, 2017 Project: Build a hip roof over our deck.
Cost: $18,133.00 Good faith deposit at signing $8,317.00 Addendum adding guttering (etc) June 30, 2017 Additional Check: $1,500.00 The project begins Aug 7, 2017, FOUR EMPTY HOLES WERE DUG. collected a payment of $6,654.00- .....Bringing the grand total to…$16,471.00 Then nothing, no one came as scheduled, no calls, no emails, no response UNTIL we initiate a face to face meeting: For all to attend Aug 28, 2017. Our confidence, trust is broken. Internal problems, they say.
And now, they can build Mid Oct. I asked then for a refund. She doesn't have the authority. SO, we reach out, Corporate, BBB and more.
Finally, The owner agrees, Mutual release. return $10,888.75, of the $16,471.00 paid! $4K for 4-holes? Then ugly emails, are exchanged, Corporate's hands are tied, I hit social media with complaints.
NOW the Attorney General is involved. IT'S NOT OVER!
Review about: Hip Roof Constructed.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $16471.
Preferred solution: A fair financial Mutual agreement.